FAQ

Each child is allowed two makeup classes per 8-week session.

You can schedule a makeup class online through the parent portal by submitting a "Makeup Request," using our app, or by contacting our office staff. Makeup classes must be completed within the same 8-week session in which the absence occurred and cannot be carried over to a future session.

⚠️ Important Scheduling Note:
If you need to reschedule a previously scheduled makeup class, you must cancel it at least 24 hours in advance. Otherwise, the makeup class cannot be rescheduled.

Our class tuition is based on an 8-week term. You can choose how many times per week you'd like to attend! The class time(s) that you choose is the time(s) you're scheduled to come every week.

Enrollments for each student automatically roll over from session to session, like a subscription, so you do not need to re-enroll every 8 weeks.

We send billing emails during the final two weeks of the session. At this point, you must either:
1. Do nothing if you are on autopay (just ensure your card is valid and has sufficient funds).
2. Pay via Zelle, Venmo, or in person with cash (to avoid card transaction fees).
   Email our office to:
   1. Request to be placed on hold.
   2. Cancel your classes for the upcoming session.

Create your Parent Portal account and add your kids as students on your account.

1. If you want to schedule a parent-assisted class and will be participating with your child, you must add yourself as a student as well.
2. Select a specific class listing under “Booking”.
3. Click the “Request a Trial” button.

Class prices vary based on the age and skills of our students, as well as the type of enrollment you choose (session or flex pass). Class tuition is on an 8-week session basis, meaning you are paying for 8 classes/per enrollment. Please see class price breakdown below

1. “Mini” Star (walking-2yrs): $150/8 weeks, $175/flex pass
2. “Yellow” Star (3-4yrs): $180/8 weeks, $205/flex pass
3. “Orange” Star (5-6yrs): $190/8 weeks, $215/flex pass
4. “Green” Star (7+14yrs): $190/8 weeks, $215/flex pass
5. “Purple” Star (7+yrs): $190/8 weeks, $215/flex pass
6. “Pink” Star (7+yrs): $195/8 weeks, $220/flex pass
7. “T&T Blue” Star (7-14yrs): $190/8 weeks, $215/flex pass
8. “T&T Red” Star (7+): $190/8 weeks, $215/flex pass
9. “T&T Black” Star (7+yrs): $195/8 weeks, $220/flex pass
10. “Mini Hurricane” Star (4-6yrs): $180/8 weeks, $205/flex pass
11. “Hurricane” Star (7+yrs): $190/8 weeks, $215/flex pass

• 8-week session enrollments have class on a set day/time that you attend on a weekly basis for the session.
• Flex pass is an option where you are purchasing 8 classes that are scheduled individually with our office staff. This option is especially convenient for families with demanding schedules. You have an entire year to use your 8 flex classes! Careful scheduling! If you need to reschedule a previously scheduled flex class, you must CANCEL your previously scheduled flex class at least 24 hours before the flex class start-time. Otherwise, the flex class cannot be rescheduled.

Through the Parent Portal, you can request to be on our WAITLIST for a full class. Once a spot has opened up in the waitlisted class, you will receive a call and email offering you the spot. Once there is a spot available for you, you must register to begin on one of the upcoming 2 classes. If we do not hear back from you within 24 hours of the call, we move onto the next person on the waitlist.

• Memorial Day (just Monday - open Saturday/Sunday)
• 4th of July
• Labor Day (just Monday - open Saturday/Sunday)
• Thanksgiving day (open all surrounding days)
• December 24-January 1 (closed for classes... but, check out our winter break camp!)

Yes, we offer private sessions for any of our classes and more. Just let us know what you want to learn, and we will find a great instructor for you. Many of our coaches are available for Private Lessons! Our coaches schedule their own private lessons and set their own rates. You may reach out to the main office to schedule a private session with one of our coaches.

Private Lesson payments are made directly to the front office. We will contact you with a coach to coordinate the day and time for your private lesson.

We have two options for Open Gym:

1. Daily Open Gym is always walk-in and is open to anyone and everyone, not just those enrolled in our other programs!
2. Unlimited Monthly Pass gives you access to both day-time and evening Open Gym sessions, allowing you to attend as many times as you'd like during the next 30 days.

• Students should be dressed in comfortable, flexible clothing (no jeans, skirts, etc.).
• Long hair should be tied back.
• Students should bring a water bottle with a sealable lid.

We require non-slip trampoline socks in the gym. You can bring your own or purchase them at the gym.

Please send your kids in comfortable attire that will move and stretch with them: shirt, shorts, tank top, leggings, leotard—whatever is most comfortable for them! Just make sure that their shirt won't fly up when they go upside down and their pants will stay up when they move around.

We have a ProShop if you'd like to purchase attire!

We require non-slip trampoline socks in the gym. You can bring your own or purchase them at the gym.

Absolutely! You can start at any time and we will prorate tuition according to the number of weeks remaining in the current term.

• You may re-enroll at any time, simply login to your Parent Portal account and choose which class you would like to enroll in. Your cost will be prorated depending on the date you choose to start based on where we are in the current 8-week session.
• Or give us a call (702)-530-9881, we will help you to re-enroll.

Of course! You can request a class transfer through your Parent Portal or in the app. Alternatively, you can contact our front desk at 702-530-9881 or starskylv.com@gmail.com.

If your child is sick, please DO NOT bring them to class. For information on rescheduling, please refer to our make-up policy above.

We do not offer free trials for any adult classes, flexibility classes, or any unique discipline classes. However, you can do a drop-in class to try out a class. The cost for a drop-in class is $30.

For more information or to schedule, please contact us at:

Phone: 702-530-9881

Email: starskylv.com@gmail.com